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+44 7802 382009Instant confirmation within minutes
Professional chauffeur assigned
Flexible cancellation policy
24/7 customer support
Mercedes-Benz V-Class luxury
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Frequently Asked Questions
Everything you need to know about booking your luxury chauffeur service.
We recommend booking at least 24-48 hours in advance for standard journeys. However, we also accommodate last-minute bookings subject to availability. For special events or peak periods, earlier booking is advisable. Contact us anytime at +44 7802 382009 for urgent requirements.
We offer flexible cancellation up to 24 hours before your scheduled pickup time with no charge. Cancellations within 24 hours may incur a fee. We understand that plans can change and will work with you to reschedule whenever possible.
Once we receive your booking request, we'll send you a confirmation email within 30 minutes during business hours (often much sooner). The confirmation will include all journey details, pricing, chauffeur information, and our contact details for any questions.
We accept all major credit and debit cards, bank transfers, and corporate accounts. Payment can be made in advance or after your journey, depending on your preference. For corporate clients, we offer monthly invoicing options.
Yes, you can modify your booking details such as pickup time, location, or passenger numbers. We recommend contacting us as soon as possible if changes are needed. Our team will accommodate your requests wherever feasible.
For airport transfers, we monitor flight arrivals in real-time and adjust pickup times accordingly at no extra charge. We include 60 minutes of complimentary waiting time from your actual arrival. Your chauffeur will track your flight and be there when you land.
Yes, we can provide child seats and booster seats upon request. Please specify the age and weight of children when booking so we can ensure the correct safety seats are fitted. This service is complimentary.
Gratuity is not included in our quoted prices but is always appreciated for exceptional service. Many clients choose to add a gratuity of 10-15%, though this is entirely at your discretion. Your chauffeur will never expect or request a tip.
Our team is available 24/7 to help with your booking or answer any questions you may have.